Accessibility

Digital Accessibility Statement for Swapcard Website

Last audit conducted from September 16 to October 7, 2025

Table of Contents

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1. What Is Digital Accessibility?

Digital accessibility aims to ensure that all online content and services are usable by everyone,regardless of disability. It is based on a set of rules and best practices covering technical, graphical, and editorial aspects to enable:

Customization of display (text enlargement, color changes, stopping animations)
The use of assistive technologies such as screen readers, braille displays, or switches for mouse-free navigation
Availability of subtitles and transcripts for audio and video content
Equal access to digital services for all users

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2. Digital Accessibility Commitments

Swapcard Corporation is committed to making its digital services accessible in accordance with:

Article 47 of Law No. 2005-102 of 11 February 2005 on equal rights and opportunities for persons with disabilities
Directive (EU) 2016/2102 of the European Parliament and of the Council
Version 4.1.2 of the RGAA (General Accessibility Improvement Framework),which defines 106 compliance criteria aligned with WCAG 2.1 and EuropeanStandard EN 301 549 [1]

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3. Scope of the Statement

This accessibility statement applies to the Swapcard website(https://www.swapcard.com) and specifically to the twelve audited pages:

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4. Compliance Status

Following the audit conducted from September 16 to October 7, 2025, the Swapcard website is declared partially compliant with RGAA 4.1.2.The overall compliance rate was estimated at 76.38%, meaning that while most applicable criteria are met, several accessibility issues still prevent full compliance [2].

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5. Test Results

5.1 Methodology

The audit was conducted by ImpacTH (https://www.impacth.fr), a company specialized in digital accessibility.It was based on the RGAA 4.1.2 technical methodology, which defines 106 criteria and corresponding tests.Tests were carried out using the browsers Mozilla Firefox 115 ESR, Google Chrome 117, and Safari 17, as well as the screen readers NVDA 2023.2 and VoiceOver, on Windows 11, macOS 13, and iOS 17.

5.2 Overall Results

Global compliance rate: 76.38% (number of compliant criteria ÷ number ofapplicable criteria)
Average compliance per page: ≈ 76.4%, calculated from the twelve audited pages
Sample: 12 pages selected to represent the site’s main features and content

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6. Non-Accessible Content and Features

Despite the partial compliance level, several accessibility issues remain:

Images and icons: Missing or irrelevant alternative text for some images and icons;use of empty alt attributes for informative images
Videos: Embedded Wistia videos lack subtitles and transcripts, making them inaccessible to deaf or hard-of-hearing users
Contrast: Certain text elements and interface components have insufficient color contrast, particularly in feature lists and buttons
Navigation: No skip link to jump to main content; inconsistent heading structure (missing h1 or skipped heading levels); lists not marked up with <ul>/<li>
Interactive components: Cards, menus, and dynamic elements are not always keyboard-accessible; open/closed state not conveyed via ARIA attributes
Forms: Labels not associated with input fields; missing required field indicators and accessible error messages
Link text: Some links have overly generic labels (“See how they did it”, “View All Features”) that do not clearly describe their destination

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7. Additional Notes

Untested areas: Some password-protected or dynamic modules could not be audited due to restricted access
Mobile compatibility: The audit was primarily conducted on the desktop version; additional testing on the mobile version is planned

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8. Preparation of This Statement

This statement was written on October 7, 2025, by ImpacTH, following the audit describedabove. It will be updated after the corrective measures have been implemented and a new audit has been performed.

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9. Accessibility Improvement Plan

Swapcard Corporation has established an action plan to improve its website’s accessibility:

Alternative texts: Add meaningful descriptions to images and icons; mark decorative images with alt="".
Subtitles and transcripts: Provide synchronized subtitles and full transcripts for al lvideos.
Contrast: Adjust text and background colors to meet the required contrast ratios (at least 4.5:1 for body text).
4Navigation and structure: Add a visible “Skip to content” link; restructure headings (h1–h6); and use list tags for enumerations.
Keyboard and ARIA accessibility: Ensure that all interactive components (cards, menus, buttons) are keyboard-navigable and expose their states via ARIA attributes (aria-expanded, aria-controls).
6Forms: Associate each field with a label; mark required fields; provide accessible error messages; and use appropriate input types (type="email", type="date", etc.).
Link clarity: Rephrase link text to make destinations or actions explicit.
New audit: Conduct a follow-up audit after implementing these actions to measure progress and update this statement.

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10. Feedback and Contact

If you encounter an accessibility issue or require access to non-accessible content, please contact:

For Swapcard: by email at legal@swapcard[.]com
For the audit: by email at hello@impacth[.]fr (ImpacTH)

Please describe the issue encountered and specify the page concerned. A response will be provided within 5 business days.

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11. Legal Remedies

If you do not receive a satisfactory response to your requests, you may:

Contact ARCOM to report a violation of digital accessibility regulations
Contact the Defender of Rights (Défenseur des droits):o
- via the online form available on the Defender of Rights website
- by contacting a local delegate using the delegate directory
- or by sending a free letter to the following address:
  Defender of Rights – Free reply 71120 – 75342 Paris CEDEX 07

This statement is published under the Creative Commons BY-SA 4.0 license. Your feedback and suggestions to improve the site’s accessibility are welcome and can be sent to legal@swapcard[.]com

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12. References

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^[1] Référentiel général d’amélioration de l’accessibilité – version 4.1.2

https://accessibilite.numerique.gouv.fr/doc/RGAA-v4.1.2.pdf

^[2] Déclaration d’accessibilité - RGAA

https://accessibilite.numerique.gouv.fr/obligations/declaration-accessibilite/