The answer Swapcard sends to confirm reception of a Query or Bug report to Organizer or Members.
Any entity, individual, firm, or corporation that directly or indirectly controls, or is controlled by, one of the Parties, whereby “control” means the power to direct the management and policies of such Affiliate, whether through ownership of a majority of voting securities, contract, or otherwise.
Any individual registered to attend an Event or attending an Event, including Exhibitor's Personnel organized by Organizer, to the exclusion of Organizer’s Personnel.
The Event Block or Registration Block as follows and further described in Appendix B:
1.5.1. Registration Block
A defined volume of Registration Credits which is purchased by Organizer.
1.5.2. Event Block
A defined volume of Event Credits which is purchased by Organizer or made available by Swapcard to Organizer.
Any malfunction or error in the Platform classified in one of the following three categories:
1.6.1. Minor Bug
A feature of the Platform encounters a simple cosmetic malfunction which does not affect Organizer or Members’ direct use of the Platform or Products. For instance, the following, without limitation, can be qualified as Minor Bugs: the font, color, or buttons on the Platform are not properly displayed.
1.6.2 Major Bug
An important but non-essential feature of the Platform is not working, but the Platform remains accessible to Organizer and Members. For instance, the following, without limitation, can be qualified as a Major Bug: impossibility to display the content of chat messages.
1.6.3 Critical Bug
The entire Platform is inaccessible during an Event to Organizer and/or at least sixty percent (60%) of the concerned Event’s Attendees.
1.7 Bug Reporter
Any Organizer or Member reporting a Bug via the relevant communication channels.
1.8 Bug Resolution Time
The time period between Swapcard’s categorization of a Bug and when a solution and/or workaround is deployed by Swapcard, minus the total time in which Swapcard is awaiting further requested information from the relevant parties.
1.9 Business Day
Depending on the location of the Swapcard Entity that executed the Agreement with Organizer:
1.10 Confidential Information
Any non-public information, written or oral, that relates to the past, actual, or anticipated commercial, financial, legal, or technical business disclosed by a Party (“Disclosing Party”) to the other Party (“Receiving Party”). This includes any proprietary information, trade secrets, know-how, and information that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, such as the business and marketing plans, technology and technical information, product plans and designs, pricing and business processes of the Disclosing Party.
An online and virtual forum created by Organizer on Organizer’s Area enabling Organizer’s Members to network, share content, meet, interact, purchase products with or from other Members, before, during, and after Organizer’s Events, without time limitations during the Term, and attend Organizer’s Events.
The Registration Credit or Event Credit as follows:
1.12.1 Registration Credit
A Member right to access the Swapcard Solutions for Registration.
1.12.2 Event Credit
A Member right to access the Swapcard Solutions to attend one or several Events.
1.13 Data Protection Law
All applicable data protection and privacy legislation in force at the relevant time, including any updates or amendments, which applies to a Party relating to the use of personal data, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”); French Data Protection Act as amended by an Ordinance of December 12, 2018, and implemented by New Decree No. 2019-536, Data Protection Act 2018 (UK); Privacy and Electronic Communications Directive 2002/58/EC (EU) as updated by Directive 2009/136/EC; Privacy and Electronic Communications Regulations 2003 (UK); and the California Consumer Privacy Act of 2018 (A375).
1.14 Effective Date
For the Free Plan, the initial date when Swapcard Solutions are first made available to Organizer by Swapcard or, for the Subscription Plan, the date of execution of the Subscription Form by Organizer.
Any online, in-person, or hybrid conference, show, or similar gathering organized or facilitated by Organizer in the Organizer Area and/or onsite while using the Swapcard Solutions, for a limited time, either standalone or as part of a Community, for the benefit of Organizer’s Members.
Any company, business, organization, or legal entity taking part in an Event and/or Community, managing an Exhibitor Booth via the Exhibitor Center, and with the ability for its Personnel to attend Organizer Events and/or be part of Organizer’s Communities on its behalf.
1.17 Exhibitor Booth
Physical or virtual area specifically reserved for an Exhibitor at an Event and/or Community to allow display of Exhibitor’s products and services and interaction with attending Members.
1.18 Help Desk Button
The button created by Organizer on the homepage of its Event in the Organizer Area. This feature is available only if purchased by Organizer with Premium Online Support.
1.19 Intellectual Property Rights (or “IP Rights”)
Any respective patents, inventions, copyrights, trademarks, logos, service marks, trade names, domain names, trade secrets, know-how, and other intellectual property and proprietary rights under Applicable Law.
If applicable under a specific Plan, if applicable under a specific Plan, the maximum number of Attendees and/or Exhibitors which can be registered to Events during one contractual year.
Any individual using the Platform, attending an Event, or taking part in a Community, including, but not limited to, Attendees, Exhibitor’s Personnel, Organizer’s Personnel, and any other natural person who is not an Attendee, Exhibitor or Personnel, and is able to access the Platform and an Event through a one-time link provided by Organizer without registering an account on the Platform.
A professional event planner, legal entity, or organization that enters into the Agreement with Swapcard to create, plan, and manage one or more Events and/or Communities on the Platform.
1.23 Organizer Account
The online profile created by Organizer to access the Platform and organize any Event and/or Community.
1.24 Organizer Area
The unique digital space in the Platform generated by Organizer to allow its Members to attend its Events and Communities and access Organizer Content.
1.25 Organizer Branding
Any and all of Organizer’s trademarks, logos, and other distinctive marks or signs.
1.26 Organizer Content
Any information and material that Organizer transmits through the Platform to be displayed during an Event and/or shared on a Community, including, but not limited to, text, graphics, photographs, logos, trademarks, contributions, audio-visual content, interactive content, and recordings, but excluding Member’s Personal Data and any IP Rights owned by Swapcard and its licensees.
1.27 Organizer Seat
Online access to the Studio for one Organizer’s Personnel.
Either Swapcard or Organizer, and its Affiliates when relevant.
Any directors, managers, members, officers, employees, consultants, and agents of the relevant Party or entity.
1.30 Personal Data
Any information defined as personal data, personal information, or a similar term by Data Protection Law, and any other information that identifies, relates to, describes, or is capable of being associated with, directly or indirectly, an individual.
The Free Plan and any paid Subscription Plan, collectively, as described below:
1.31.1 Free Plan
The contract allowing Organizer to create, plan, and manage Event(s) and/or Communities on the Platform within the limits imposed by Swapcard, at its sole discretion, without paying Subscription Fees or signing a Subscription Form.
1.31.2 Subscription Plan
The contract allowing Organizer to create, plan, and manage Event(s) and/or Communities on the Platform within the limits specified in the relevant Subscription Form against the payment of the Subscription Fees.
The proprietary event and community software created, owned, operated, and provided by Swapcard, made accessible to Organizer and its Members through the Swapcard Container Platform, the Branded Platform, or White Label Platform and which, allows Organizer to create and host Events and Communities.
The Platform, features, and any New Version, including, but not limited to, the Swapcard Container Platform, Branded Platform, White Label Platform, Credits, Blocks and any other features provided by Swapcard to Organizer, as further described in Appendix B.
1.34 Professional Services
The work performed by Swapcard Personnel to provide assistance, support, and dedicated features as described in Appendix B.
Any question from Members or Organizer in relation to use of the Platform, which is not categorized as Bug by Swapcard in its sole discretion.
1.36 Query Resolution Time
The amount of time between Query Acknowledgment and the provision of a workable solution provided by Swapcard, minus the time in which Swapcard is awaiting further information from the relevant parties.
Enrollment of Member to an Event and/or Community, for free or a fee, enabled via a scanning or ticketing system that collects Member information, including, but not limited to, names and email addresses, and may process payments.
1.38 Subscription Fees
The fees set forth in the applicable Subscription Form(s) that Organizer must pay to Swapcard as consideration for the Swapcard Solutions provided under a Subscription Plan during the Term.
1.39 Subscription Form
The quote detailing the conditions of the Subscription Plan for the provision of the Swapcard Solutions, including, but not limited to, the Subscription Fees generated by Swapcard, which is incorporated into the Agreement and executed by Organizer.
The specific Swapcard entity that executed the Agreement with Organizer, as provided in the table below:
1.41 Swapcard Branding
Any and all of Swapcard’s trademarks, logos, and other distinctive marks or signs.
1.42 Swapcard Container Platform
Version of the Platform that includes Swapcard’s subdomains and any associated applications, services, products, information, networks, components, documentation, and application program interface (“API”) accessible via Swapcard’s website, which is marked with Swapcard Branding.
1.43 Swapcard Solutions
The Products and Professional Services collectively provided by Swapcard, as updated from time to time.
1.44 Third-Party Products
Any products, applications, services, software, networks, systems, directories, websites, databases, and information originating from a source other than Swapcard, which the Swapcard Solutions link to, or which Organizer connects to, or enables integration with, in connection with Organizer’s use of the Swapcard Solutions.
1.45 Working Hours
From 9am to 6pm on a Business Day, local time for the relevant Swapcard Entity that executed the Agreement.