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Keeping global members connected and engaged through Swapcard's customized platform

The International Association of Amusement Parks and Attractions (IAAPA) is the premier association for the attractions industry. Founded in 1918, it represents supplier companies, consultants, and individual members from more than 100 countries. 

Organizers initially formed a partnership with Swapcard to keep their membership virtually engaged at the start of the pandemic. The relationship continued to evolve when the IAAPA Expo returned as an in-person event in 2022 with a hybrid option. IAAPA provided their international attendees to join virtually and enjoy the educational content available during the expo and on demand.

Attendees enjoyed the numerous ways to engage with one another via the Swapcard app, while they easily navigated their way throughout the 11-mile long show floor with help of the intuitive interactive map.


agenda interactions


active app users


connection requests


discussions created

Attendee navigating the interactive floor map provided by Swapcard

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Supported worldwide events

16+ million

Facilitated connections on our platform

95% SLA

Consistent SLA score of over 95%

85% CSAT

Annual CSAT score of over 85%

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Community: Not Just a Buzzword, But a New World For Events.

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Comprehensive research-based insights and benefits on communities.

Explanation of the community model in an easy-to-understand manner.

Six reasons why event planners are turning to communities to enhance their events

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